Having great IT support is absolutely vital to the success of just about any business these days. Unless you run a business strictly on pen and paper with no technologically enhanced devices whatsoever, your computer support staff team are probably the most important staff you have.
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When it comes to PC support, you generally get what you pay for. As a freelance WordPress website designer (see scottheron.co.uk/web-design-edinburgh for additional information) this key fact indicates a variety of things, please permit me to explain further. If you pay someone a bottom of the barrel salary chances are you are either going to get someone that is not very well trained or someone that will leave you the instant that they get a better job offer. When it comes to getting and keeping great computer support personnel, you are definitely well advised to pay them top dollar.
When you are calculating the salary to pay a support staff member, you can not decide on a salary based on a nine to five job description. Support personnel need to be available on a twenty four hour basis. If your computer system malfunctions in the middle of the night, you need a staff member that can get it back up and running in time for your business to reopen in the morning. That kind of dedication does not come cheap. Not only do they have to be willing to be available to you at all hours of the day and night, they have to have the knowledge and training to solve whatever problems might come their way.
Most IT support personnel having many years of schooling behind them. Their dedication to their education needs to be factored into whatever salary you offer them. When you combine education, dedication, availability, and compatibility all together, you come up with a salary that is commensurate with the qualifications of the person you hire to be your computer support person.